All businesses should look to please their clients but in a competitive industry like the building trade, pleasing clients is essential. Completing a job first time to a dependable standard is important and at H.I.C.H LTD, we provide builders with the assistance they need to please clients. Our surveys and reports contain information and guidance which ensures building work is carried out to be the best possible standard first time.
Satisfied clients provide positive testimonials which helps you earn more work
Word of mouth reviews and recommendations are hugely important in the building trade. As a builder, you compete with many companies and to many prospective customers, there may not be much to differentiate between the firms.
Given the importance of building work, it is likely that people will research for a dependable building firm and it is inevitable that people will ask family and friends for recommendations. If you provide a reliable and dependable service to one client, they are likely to inform other people of how happy they were with what you offered. Not only do you satisfy the needs of this client, you create a platform which may help you win projects in the future.
Finishing jobs quicker allows you to move on to other projects
Many builders find that they are stuck on one project until it is completed, which means that they cannot take on other work. Turning down work because you are committed to an existing project is akin to turning down money, and something that should be avoided if possible. The sooner you finish a job, to a satisfactory standard, the faster you can accept other jobs, which helps to keep your company busy and generating income.
Also, if you develop a reputation for turning down work or delaying other projects because existing work overruns, people will form a negative opinion of your company, which could lead you to losing out on work in the future.
Finishing on time and pleasing clients improves employee morale
While building firms need to keep their clients happy, there is a lot to be said for keeping builders happy too. Staff morale is crucial in every workplace and finishing jobs on time and pleasing customers is as important for employees as it is for employers. Builders enjoy the satisfaction they take from a job well done, and there is a lot of pride in the building trade.
Employees will always look to receive the best possible wage for a job, but many people want to enjoy their work and feel as though they make a difference. Completing jobs on time and helping homeowners care for their property helps many professionals feel as though their work matters.
Getting projects right first time saves money
If you take less time to complete a job, it stands to reason that you will save money. Fewer hours worked on a project means the wages paid for that project are likely to be less, but there are also cost savings to be made with respect to materials.
If everything is completed without the need for repairs or alterations, you will use less material in your work. It stands to reason that this will lower the cost of a project to a builder, which means it can help your building firm enjoy a better return on a project.
When you want to please your clients first time, call on the specialists for support. At H.I.C.H LTD, we are here to drive your business forward in the most effective manner.