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HMRC Staff Receive Samaritans Training Following Tragic Suicides

Following a series of tragic suicides linked to a controversial tax crackdown, HMRC staff are undergoing training sessions conducted by Samaritans to better identify individuals at risk of suicide.

Impact of Tax Crackdown on Mental Health:

The implementation of the so-called loan charge, introduced in 2016, targeted 60,000 workers, including nurses, teachers, and IT contractors, who were involved in tax-saving schemes. However, HMRC’s demand for immediate repayment of all loans received in 2017 left many facing substantial bills, with some cases resulting in suicide. This led to the loan charge being likened to the “next horizon scandal” by MPs.

HMRC’s Response and Collaboration with Samaritans:

In response to the distressing incidents, HMRC has initiated training sessions for its customer service staff conducted by Samaritans. The aim is to equip them with the skills to identify and support individuals who may be vulnerable, especially those affected by the loan charge. This collaboration includes directing vulnerable taxpayers to a dedicated helpline for specialist emotional support.

Continued Scrutiny and Support for Affected Taxpayers:

Despite HMRC’s efforts, scrutiny from MPs and campaigners persists, with allegations of heavy-handed tactics in pursuing taxpayers affected by the charge. However, HMRC Chief Executive Jim Harra emphasized the authority’s commitment to supporting affected individuals and denied intentionally manipulating emotions in their interventions.

Additionally, HMRC disclosed that around 10,000 loan charge victims have settled their disputed back taxes, and none of the scheme promoters have faced prosecution yet. The authority reiterated its dedication to identifying and supporting taxpayers with significant tax liabilities, emphasizing continuous improvement in its services.

As the collaboration between HMRC and Samaritans extends for another three years, efforts to address the mental health implications of tax disputes continue. This underscores the importance of proactive support and intervention in such challenging circumstances.

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