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Santander announces new services for mortgage customers

Santander UK has today announced it is adding additional services to My Home Manager, which provides mortgage customers with personalised information and support through Santander’s mobile app.

The second phase of Santander’s innovative one-stop home management service, My Home Manager, introduces a range of new features, including:

Home moving services (AnyVan) – Customers can access AnyVan services, the UK’s largest moving company, to arrange home removal services. The service provides free cost estimates, and My Home Manager has a built-in feature that allows tracking the progress of a home move through an interactive checklist.
Solar panels (MakeMyHouseGreen) – Customers can get quotes for solar panels and other solar products, alongside access to educational content on renewable energy.
Update to Energy Performance Certificate (EPC) feature: Customers can access their home’s EPC to check its energy rating from A (most efficient) to G (least efficient), alongside additional information on EPC expiry dates and how to renew. There is also an option to apply for a free EnergyFact report with Countrywide, worth £400, on improving a home’s energy efficiency. In the second half of 2022, Santander provided 6,000 customers with EnergyFact reports.

Tracie Pearce, Santander Chief Customer Officer, Homes, said: “Keeping on top of all the costs and upkeep associated with owning a home can be a real challenge. My Home Manager provides a unique service for homeowners, providing accessible, practical and tailored support to help manage home running costs.

“Over 60,000 customers have benefitted from using My Home Manager so far, and the new features are driven by what our customers have told us they’d like to see. From help moving into information on how to save money on energy bills, and access to green technology such as solar panels, we hope this will add even more support to help our customers manage their homes.”

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